How TeraDrive Recovers Your Data
A failed drive is stressful, but the path to getting your files back is simple. Here is exactly what happens, from the moment you reach out to the day your recovered data is back in your hands.
How To Get Your Data Back In 5 Easy Steps
Whether it’s a clicking hard drive, a failed SSD, a downed RAID array, or a broken phone, getting your valuable files back doesn’t have to be complicated. Here is exactly how our data recovery process works.
Contact Us
Reach out by phone, email, or chat and tell us what happened, whether your hard drive is clicking, your SSD won’t mount, your RAID array has dropped a disk, or your phone won’t turn on. A recovery advisor will walk you through the next steps.
Drop Off or Ship Your Device
Bring your drive or device to one of our drop-off locations in Vancouver, Burnaby, or Langley, or mail it to our lab from anywhere in Canada with a prepaid Canada Post waybill. Your device is logged and handled securely from the moment it arrives.
Free Diagnostic & Quote
Our specialists evaluate your device to identify the exact cause of failure, then send you a clear, no-obligation quote, typically within 2 to 3 business days. You always see the price and approve it before any recovery work begins.
Approve & We Recover
Once you confirm the quote, our technicians get to work in our BC lab, using cleanroom facilities and professional tools for everything from mechanical hard drive repair to SSD and RAID reconstruction. Standard recovery typically takes 10 to 12 business days, with faster options available and reflected in your quote. You receive frequent updates throughout.
Receive Your Recovered Files
We return your recovered data securely, by download or on a new drive, ready to use. With our no data, no fee policy, you only pay when the recovery is successful. Nothing is lost forever.
Devices We Recover
The same simple process applies to every kind of storage. We recover data from hard drives, solid-state drives, RAID arrays, and mobile devices across British Columbia and Canada-wide.
Hard Drives
Internal, external, and laptop HDDs. Clicking, not detected, dropped, or failed.
Hard drive recovery
SSD & Flash
SSDs, NVMe, USB sticks, and memory cards. Controller failure, NAND wear, and more.
SSD & flash recovery
RAID & Servers
RAID 0/1/5/6/10, NAS units, and servers. Failed rebuilds and dropped disks.
RAID recovery
Phones & Tablets
iPhone, Android, and tablets. Water damage, boot loops, and board repair.
Mobile recoveryA Headache-Free Experience
We strongly believe in providing the best customer experience possible when it comes to data recovery. Losing your files is stressful enough, so it’s our job to give you a calm, clear, and straightforward picture of how we do what we do best.
From the first call to the moment your data is back in your hands, you’ll always know where your device is in the process, what it will cost, and what to expect next. No jargon, no surprises, no pressure.
Why Choose TeraDrive?
Canadian Lab in BC
Every recovery is handled in our British Columbia lab. Your data never goes offshore.
No Data, No Fee
You only pay if we successfully recover your data. The quote comes first, always.
All Storage Types
Hard drives, SSDs, RAID, and phones, handled by certified specialists with professional tools.
Secure & Confidential
Your data is handled with the highest level of privacy and security throughout.
Data Recovery FAQ
Answers to the questions we hear most about our recovery process, pricing, and what we can and can’t recover.
How long does data recovery take?
We provide a quote within 2 to 3 business days of receiving your device. Standard recovery is typically completed in 10 to 12 business days, depending on the failure. Complex cases such as a physically damaged hard drive needing cleanroom work or a multi-disk RAID rebuild can take longer. Faster, expedited options are available and are reflected in your quote, and we keep you updated throughout.
How much does data recovery cost?
Every case is different, so we provide a clear quote before any work begins, and you approve it first. Our policy is simple: no data, no fee. If we cannot recover your data, you do not pay for the recovery attempt.
Can you recover data from a clicking or dead hard drive?
Yes. Clicking, buzzing, or a drive that is not detected usually points to a mechanical failure such as failed heads or a seized motor. These need to be opened in a cleanroom, never at home. Power the drive off and bring it to us, continuing to run a clicking drive can cause permanent damage to the platters.
Can you recover deleted files?
It depends on the device. On a traditional hard drive, deleted files often remain until they are overwritten, so stopping use immediately gives the best chance of recovery. On modern SSDs and smartphones, deleted files are usually gone for good, because SSDs use TRIM and phones encrypt their storage. We will always tell you honestly what is and is not recoverable for your specific device.
Do you recover data from SSDs and USB flash drives?
Yes. We recover SSDs, USB sticks, and memory cards from failures such as a dead controller, worn-out NAND, firmware corruption, or physical damage. Note that with flash storage, recovery support varies by model, and deleted-file recovery is often not possible due to TRIM.
What types of devices do you recover?
We recover hard drives, external drives, SSDs, USB flash drives, memory cards, RAID arrays, NAS units, servers, phones, and tablets. If it stores data, it is worth asking us about.
Do I have to come to your lab in person?
No. You can drop your device off at our Vancouver, Burnaby, or Langley locations, or ship it to our lab from anywhere in Canada using a prepaid Canada Post waybill.
Is my data kept private?
Yes. Your data is handled with strict confidentiality and security throughout the process, and is never sent offshore. Everything is handled in our BC lab.
Have You Lost Your Data?
Take our free quick self-assessment to see if we can help with your device.
- Takes less than 2 minutes
- Get an instant assessment
- No obligation
Ready to Start?
Our recovery specialists are here to help.
Nothing Is Lost Forever
That’s our motto, and our policy is simple: no data, no fee. Whatever device you’ve lost data from, our process is built to make getting it back as stress-free as possible.
Trusted by Thousands Across Canada
Data Recovery Resources
Helpful guides from our lab on the recovery process, pricing, and avoiding common mistakes.
Why Emergency Data Recovery Should Never Be Delayed
Read article DIY RisksDIY Data Recovery: When to Try and When to Call an Expert
Read article PricingDollars and Data: A Closer Look at Data Recovery Pricing
Read article ShippingMailing Hard Drives to TeraDrive From Another Province
Read article SSD & TRIMThe Challenges of Deleted Data Recovery From SSD
Read article MythsPopular Data Recovery Myths
Read articleData Recovery Across British Columbia
Our recovery process serves clients throughout British Columbia, with convenient drop-off locations in Vancouver, Burnaby, and our main lab in Langley. You can also ship your device to our lab from anywhere in Canada with a prepaid Canada Post waybill.