Expert Mobile
Data Recovery Services
We repair unresponsive, water-damaged, and broken phones and tablets to get to the data that’s still on them, safely handled in our British Columbia lab.
We Work on All Phones and Tablets
From the latest smartphones to older handsets and tablets, our BC lab handles board-level repair and data access across every major device type.
iPhone
All iPhone models, board repair and data access.
Android Phones
Samsung, Google, and all Android devices.
Older & Flip Phones
Button and flip phones, including legacy handsets.
Tablets
iPads and Android tablets of all sizes.
Mobile Problems and What We Do About Them
When a device fails physically or electrically, the data is usually still intact inside. Here is how we reach it. These are the hardware problems our BC lab solves every day.
Water or Liquid Damage
The problem: The phone took a dip. Once moisture is inside, corrosion spreads fast and can fry one internal component after another.
What we do: Using proprietary techniques developed in our own lab, our technicians work quickly to clean, repair, and rescue the information from a water-damaged phone. This is time-sensitive, so the sooner it reaches us, the better the odds of a full recovery.
Device Won’t Charge
The problem: The device has taken electrical damage and no longer charges or powers on.
What we do: We use the chip-off method, physically removing the memory chip from the board and reading it on dedicated hardware, for complex cases where the phone itself no longer functions. We also use JTAG procedures to bypass the battery and supply power directly. Not every phone is compatible with chip-off, but it is an invaluable tool.
Damaged or Broken Screen
The problem: The screen is destroyed, so even if the internals work, you cannot enter your passcode or operate the device to reach your data.
What we do: We use in-house recovery tools to bypass the need for the screen entirely, accessing and transferring the data directly off the device in a format that is easy to move onto a replacement phone.
Boot Loop
The problem: The phone restarts endlessly and never finishes booting, often after an update, a bad install, or physical or storage damage.
What we do: Whatever the cause, our technicians and tools access the phone’s data directly rather than waiting for the device to boot, and help you recover what is on it.
Blue or Red Screen of Death
The problem: The display locks to a solid blue or red screen from software corruption, an OS error, or a hardware fault, leaving the device unusable.
What we do: Rather than risk a factory reset that may make things worse, bring it in first so we can pull your data off the device. We strongly recommend leaving this to professionals before attempting any reset.
Damaged Internal Parts
The problem: Modern phones pack countless tiny, fragile components. An internal fault is not something to diagnose at home without voiding the warranty or causing more damage.
What we do: Our team knows the internals of all major smartphone types and is trained in advanced micro-soldering, an invaluable skill for bringing a damaged board back online so the data can be reached.
Corrupted Software Update
The problem: The phone’s software has become corrupted and will not work normally, or blocks you from connecting it to a computer or the cloud to move your data off.
What we do: We run diagnostics to find the root cause, then choose the best route to reach your data. One common method is JTAG, which supplies power directly to the device and accesses its memory.
Unresponsive or Dead Device
The problem: The device shows no signs of life, no display, no response, often after a drop, surge, or unknown fault.
What we do: We diagnose at the board level to find why it will not power on, then repair the fault or reach the storage directly so the existing data can be recovered.
Physical & Impact Damage
The problem: The device was dropped, crushed, or bent, and no longer works, even though the storage inside may be untouched.
What we do: We assess the board and components, repair what is needed, and where the device cannot be revived we work to read the memory directly to recover what is on it.
An Honest Word on Deleted Data
Modern smartphones encrypt everything stored on them. Because of that encryption, deleted files, erased messages, and anything removed by a factory reset are permanently gone and cannot be recovered, by us or by anyone else. If a phone has been factory reset or the data was deleted, no recovery service can bring it back.
Where we excel is hardware. If your device is unresponsive, water-damaged, stuck in a boot loop, won’t charge, or has another physical or electrical fault, the data is usually still intact on the device. Our job is to repair the device or reach the storage directly so that existing data becomes accessible again.
Mobile Forensics and Evidence Extraction
Beyond repair, we provide professional mobile forensics for legal, workplace, and private matters. We serve lawyers, businesses, and private individuals, including cases such as workplace and employee investigations and relationship or infidelity matters. Where existing data on a device needs to be preserved, extracted, and examined, we recover what is present and present it in a clear, searchable, and reviewable form.
Forensic Extraction
We extract the existing data from a phone or tablet using forensically sound methods that preserve its integrity. This covers what is actually present on the device, not deleted content, which encryption prevents anyone from recovering.
Analysis & Review
We process and organize the extracted data, messages, call logs, photos, app data, and more, into a structured, searchable format that can be reviewed without specialized tools.
Reporting for Legal or Private Use
We present findings in a clear, viewable report suitable for legal proceedings, workplace investigations, or private matters, with a documented chain of custody.
Our Simple 5-Step Recovery Process
From first contact to recovered data, here is how it works.
Contact Us
Talk with a recovery advisor and get a free quote.
Drop Off or Ship
Bring it to a BC location or ship it with a prepaid waybill.
Free Evaluation
Our specialists perform a no-cost evaluation.
Approve Recovery
We recover your data only once you give the OK.
Get Your Data Back
Securely returned via download or on a drive.
Not Sure If We Can Help With Your Device?
Take our free quick self-assessment to find out.
- Takes less than 2 minutes
- Get an instant assessment
- No obligation
Need to Talk to an Expert?
Our recovery specialists are here to help.
Nothing Is Lost Forever
Whether you’re facing water damage, a broken screen, a boot loop, or an unresponsive device, we’re equipped to get your data back to you as soon as possible. And we don’t charge you a thing unless the recovery is successful.
Stuck with a broken device full of important data? Contact TeraDrive today.
Trusted by Thousands Across Canada
Mobile & Forensics Resources
Guides from our lab on phone data, protecting your device, and how digital forensics works.
Fix a Broken Tablet and Recover Data
Read article AndroidWhat Those Android Error Messages Really Mean
Read article BackupEasy Steps to Protect Your Family Photos on Your Phone
Read article ForensicsAn Introduction to Digital Forensics
Read article ForensicsThe Role of Digital Forensics in Cyber Crimes
Read article Phone UpgradesThe Hidden Dangers of Upgrading Your Phone
Read articleMobile Data Recovery Across British Columbia
We provide professional mobile data recovery and forensics for clients throughout British Columbia, with convenient drop-off locations in Vancouver, Burnaby, and our main lab in Langley, just minutes from Surrey. You can also ship your device to our lab from anywhere in Canada with a prepaid Canada Post waybill.