Expert
Mobile Data Recovery
Services

Did you phone accidentally take a dip? When it comes to liquid damage, every minute counts. Once moisture has entered the device, the corrosion and damage can spread at an alarming speed, frying each internal component, one after the other, leaving you with a broken phone full of ‘lost’ data. Using advanced proprietary techniques and technology developed in our very own lab, our technicians are able to work quickly to rescue your information from your water-damaged phone. 

While our procedures for recovery from a mobile device with water damage are some of the best available in BC, it’s important to remember that this is still a time-sensitive recovery. The sooner you’re able to get the phone to us, the better our odds are of a successful full recovery.

Due to internal and external factors, your phone’s software may become corrupted, stopping it from working normally, or blocking you from connecting it to a computer or the cloud to transfer your data off the device. 

If you’ve dealt with a corrupt phone, you understand how frustrating it can be to have your precious data so close, yet so far. When you give us your corrupted cell phone, we’ll be able to run diagnostics and figure out the root of the problem, which will help us decide the best way to get your information off the device. 

One common method we take to restore data off phones with a software issue is a JTAG system, which can be used to supply power directly to the device, as well as to access the device’s memory.

There’s nothing quite as upsetting as dropping your phone and slowly turning it over to reveal that your screen has been completely destroyed. 

Sometimes, a broken screen can be so severe that you’re not able to use the device at all. Even if all the internal components of the device are in good working order, you might not be able to operate the display since a broken one stops you from, say, punching in your passcode to access the data. 

This is a frustrating problem to say the least, but thankfully TeraDrive has got you covered. We’re able to use our in-house recovery tools to bypass the need to use the screen, and can access and transfer the data directly off the device in a format that will be easy to transfer onto your replacement phone.

If, for whatever reason, your device has sustained electrical damage and won’t charge anymore, you might be worried about ever seeing the data again. 

At TeraDrive, we use a highly specialized method of data recovery, called the ‘chip-off’ method, for this and other complex repairs where the phone itself is no longer functional. As the name suggests, this method involves physically removing the memory chip from the phone’s circuit board, and connecting it to a different piece of hardware that’s able to read and transfer the data directly from the chip. 

Although not all phones are compatible with the chip-off method, it can be an invaluable tool when it comes to mobile data recovery. We will also sometimes employ JTAG protocol procedures to get data off a phone that won’t charge, since we are able to bypass the battery and supply power directly to the device in order to access your information.

If you’ve just updated your phone, and it’s now stuck in an endless loop of restarting and restarting again, you’ve got a boot loop on your hands. For many, this is a very confusing and frustrating problem, and can lead to long hours spent wondering if the device will ever reboot properly. There are a number of reasons a mobile device can get stuck in a boot loop, including:

• Corruption/damage of the device’s internal storage
• A system update doesn’t apply correctly 
• The user applies custom software incorrectly
• Physical damage to the device (water, impact, etc.)
• A third party app is preventing the device from booting, either maliciously or due to malfunction.

Whatever the reason that led to your device becoming stuck in this annoying boot loop, TeraDrive is able to employ our top-notch technicians and technology to access the phone’s data directly, and help you to recover what’s been lost.

One of the most iconic and dreaded problems faced by mobile device users, the screen of death is a major problem when it comes to doing a home recovery of lost data. There are a number of reasons this problem can occur, from software corruption, to an OS error, all the way to hardware issues with the device’s internal components.

Another error we sometimes see is the red screen of death on iOS devices. This is when the entire display is solid red, leaving the touch screen useless. This is sometimes caused by a software crash, and can be temporarily fixed by resetting the phone. However, if the problem persists, you may need to restore your phone. This means losing all the data on your device. In this case, we recommend bringing it into us first, giving us a chance to pull your data off your phone before it’s lost forever.

The blue and red screens of death are intimidating and frustrating, and that’s why we recommend leaving it to the professionals. Though you may be able to temporarily fix the issue by doing a factory reset, there’s a good chance the issue will return, and potentially be tougher to fix when it does. It’s a good idea to get a recovery team to work on your device the first time you run into this issue, rather than leaving it too late.

These days, cell phones are finely crafted pieces of technology, with a mind-boggling amount of absolutely tiny internal parts. Everything is held in place with incredibly tiny screws, trace amounts of adhesive, and extremely fragile glass components. That’s why any at-home attempt to diagnose an internal phone problem isn’t recommended. You’re sure to void your warranty, and there’s no guarantee you’ll be able to solve or even identify your problem in the process. 

Our team has extensive knowledge with the internals of all major smartphone types, and are very skilled in working on these tiny little bits of complex hardware. We train our technicians in highly advanced micro-soldering techniques, which is an invaluable skill when it comes to getting your phone back online long enough to recover your data.