Langley cleanroom lab · Vancouver and Burnaby drop-offs
20 years of experience. Free evaluation within 48 hours. No data, no fee.
Get help now
We reply with next steps, usually within the hour on weekdays. Free evaluation, no obligation, and nothing leaves Canada.
Start here
Pick the closest match. The odds and the next step are below.
Not sure which one? Check my drive online and get an instant answer.
The heads cannot find their position and keep retrying. Each power-on risks scoring the platters. Power it off now; in the cleanroom we swap the head assembly with a donor and clone the data.
Why TeraDrive
TeraDrive is a Vancouver data recovery lab serving all of British Columbia and the rest of Canada. We recover hard drives, SSDs and flash media, RAID arrays, NAS and servers, and phones in our own cleanroom in Langley, BC, never through a third party. Drop off in downtown Vancouver or Burnaby, walk in at our Langley head office, or ship free from anywhere in Canada. Every case gets a free evaluation within 48 hours and a fixed quote before any work starts. If we cannot recover your data, there is no fee.
of drives recovered across more than 15,000 cases.
Our engineers have been recovering drives for over 20 years.
About the lab
Not forwarded to a lab in another country. Every case stays with our own team in Langley.
48 Hoursto a free evaluation with the cause, the odds and a fixed quote.
$0if we cannot recover your data. No data, no fee, on every case.
Freeshipping across Canada. Request a prepaid Canada Post waybill; drives arrive safely every day.
How shipping worksdonor drives in stock, one of the largest in the industry. For most drives that arrive, the matching parts are already on our shelves, so the recovery starts as soon as you approve the quote.
How it works
Call, book a drop-off, or request a free prepaid waybill from anywhere in Canada.
The cause, the odds, the turnaround and a fixed quote. Approve, or owe nothing.
Most recoveries finish in 10 to 12 business days after approval. Faster options for an added fee.
Encrypted media, tracked shipping, backup kept for one month.
Inside the lab
Our lab is in a separate, access-controlled building in Langley. The office at 20627 Fraser Hwy is reception and shipping.
Services
A full hard drive recovery service: head swaps, platter work and firmware repair for internal and external drives.
Learn moreSSDs, NVMe and USB sticks, including chip-level reads when the controller has failed.
Learn moreAny level, any file system. Every member imaged first, the array rebuilt virtually.
Learn moreRecovery from encrypted systems and damaged backups without paying the attacker, where the data allows.
Learn moreCorrosion cleaning before any read. Do not dry it, do not power it on.
Learn moreNeed evidence rather than files back? TeraDrive Forensics handles digital forensics.
Guides
Hard drives
Clicking, buzzing, beeping or grinding: what each sound says about the failure, and why powering on again makes it worse.
Turnaround
Where the time actually goes in a recovery, and which steps can be shortened safely.
Shipping
Packing, the free prepaid waybill, and what happens when the box arrives at our lab.
Google reviews
Locations
20627 Fraser Hwy, Langley, BC V3A 4G4
Mon to Fri, 9:00 to 5:00. Reception and shipping for every case.
777 Hornby Street, Suite 600, Vancouver, BC V6Z 1S2
Mon to Fri, 9:00 to 5:00. Book a Drop-Off first.
3665 Kingsway, Suite 300, Burnaby, BC V5R 5W2
Mon to Fri, 9:00 to 4:30. No appointment needed.
Also serving Surrey, Richmond, Coquitlam, Abbotsford and Victoria and Vancouver Island by drop-off, and every other province by free Canada Post shipping.
Common questions
Our success rate is 96 percent across more than 15,000 recoveries. Success depends on the device, the nature of the failure, and how much the drive was used after it failed. With our no data, no fee guarantee, you pay nothing if we cannot recover your files.
Most standard recoveries are completed in 10 to 12 business days after you approve the quote. We provide a free evaluation within 48 hours of receiving your drive, with a clear turnaround estimate before we begin. Faster options are available for an added fee.
Yes. Our cleanroom lab is in Langley, BC, with our head office and reception in Langley and drop-off locations in downtown Vancouver and Burnaby. All recovery work is done in-house by our own Canadian technicians. Your drive and your data never leave Canada, which matters for privacy, legal and chain-of-custody reasons. We also serve Victoria, Vancouver Island and every other province by free prepaid Canada Post shipping.
Yes. A clicking sound almost always means the read and write heads have failed and are striking the platters. Do not power on the drive again, as repeated clicks cause permanent platter damage. Bring or ship the drive to us as it is. We open it in our cleanroom, replace the head assembly with a donor drive, and clone the data.
Yes, in most cases. Dead hard drives are usually mechanical failures: failed read and write heads, seized spindles, or damaged platters. Our cleanroom lab in Langley, BC can open and repair the drive long enough to clone the data. Drives that will not spin up, are not detected, or make grinding noises are recoverable in the majority of cases.
Free evaluation within 48 hours. No data, no fee.
