Frequently Asked Questions (FAQ)

What is Data Recovery?

Data Recovery is a process of retrieving inaccessible, lost, corrupted, damaged or formatted data from a digital storage device such as hard or SSD drive when the data stored in them cannot be accessed in a usual way. Recovery may be required due to physical damage to the storage devices or logical damage to the file system that prevents files from being accessed


What are the types of failures that could occur?

In our field, we distinguish between two main types of malfunctions:

  • Logical faults - where the media itself is functioning, and the failure is in the file system (e.g. NTFS, FAT), the internal structure of the files, or intentional or unintentional deletion events.
  • Physical malfunctions - where the media is physically damaged due to wear and tear, electronic failure, internal damage and extreme events – fire damage or flooding.

How would I receive the information restored?

After a successful data recovery process, you can bring/ship us a hard disk of any kind, or buy a hard drive at a cost price from us (we keep an appropriate inventory of all manufacturers and any volume).


How long does it take to recover my data?

The typical recovery process takes about 2-3 business days. In severe cases, it will take 5-10 business days, and in scarce circumstances – over ten days.


Do you store the backup of my information?

We undertake to maintain a backup of the data recovered for up to seven days from the date of delivery of the material to the customer. After seven days, the data is irreversibly destroyed.


Why data recovery could sometimes be pricey?

We employ highly trained, certified and experienced data recovery specialists while utilizing advanced and cutting edge data recovery equipment.

We are committed to providing our clients with the most personal and professional service available in Canada.


I only need to recover a small number of files, does this affect the recovery price?

Imagine recovering your data as breaking into a protected vault – it doesn’t matter how many items are stored in the vault, the effort to break in is the same.

In most data recovery cases we extract all / most of the information on a disk with the same effort. We do not quote a recovery based on the number of files; therefore, in most cases, the amount of data does not affect the recovery price.


Why choose us?

Experience, Experience, Experience.

In the event of loss of information, you want the best team on your case, as there are no second chances in data recovery. We invest significant resources in research and development to provide our customers with the most professional and up-to-date data recovery service.


Is the initial evaluation free?

We are proud to offer a completely free evaluation process, with no strings attached. In most cases, our team will complete the evaluation within 24 hours, and you will be contacted with a quote.


Do you do house calls?

We certainly do! In some situations (legal restraints or operational needs) the device to be recovered cannot leave the premises of your home or business. If that is the case, our mobile lab can easily be deployed at your location to provide you with the same great service in the comfort of your home or office.

Get Expert Help Now!

Start the process now. Contact us for a free evaluation