Expert
Hard Drive
Data Recovery

TeraDrive is here to serve Vancouver, BC, and all of Canada by recovering your data from failed and damaged hard drives. Whether the contents are a critical client list for your company, a collection of cherished photographs, or the creative product of years of hard work, it can be absolutely heartbreaking (not to mention disastrous) to lose the files on an external hard drive. 

We’ve served many companies and individuals to diagnose hard drive failure and recover data that would otherwise be lost. With thousands of successful data recoveries under our belt, we stand by a core philosophy of our company, and our work: ‘Nothing is lost forever!’

Hard drive failures

In almost all cases, a hard drive will fail in one of two ways. The reasons for these failures differ drastically, and so do our recovery methods. What they share in common, however, is TeraDrive’s ability to identify the problem, and successfully recover your data from the failed disk drive. So what causes a hard drive failure?

Logical failure

Like a human, you can divide a hard drive’s functionality into two categories, the body and the brain, or the physical and the logical. In basic terms, a logical failure refers to the function of the ‘brain’ of the drive no longer working. In essence, you can plug the hard drive in as normal, and it appears to be in working order. But when you try to access the contents of the drive, you find that you’re unable to view, edit, or transfer the data. What causes a logical hard drive failure? There can be many reasons, including:

  • File deletion (accidental or malicious)
  • A degraded operating system
  • Corrupted file structure
  • Damaged partitions caused by improper disk use or defective software
  • Computer viruses
  • A ransomware attack

 
When dealing with a logical hard disk failure, we start the recovery process by creating a clone, or image, of the original disk. From here, our technicians can view the bits and bytes, or in other words, the minute parts that make up the data as a whole, and get to work on extracting and rebuilding what’s been lost.

Physical failure

Physical failure is a more self-explanatory reason for hard disk failure. This occurs when the hard drive has been physically damaged in some way, or stops normal function due to physical reasons. Causes for a physical hard disk failure include:

  • Physical impact, such as dropping or knocking the hard drive over
  • Voltage spike, such as a power surge
  • Water damage
  • Fire damage
  • Natural physical deterioration at the end of a hard drive’s lifespan


After any of these physical factors, the exact reasons for hard disk failure can vary. Regardless of what’s physically gone wrong in your hard drive, TeraDrive’s stellar track record makes us the obvious choice for data recovery from all manner of malfunctioned disks. No matter how complex the task, TeraDrive’s expert team and record high success rate poses your best shot at a full data recovery.

Call us for our data
recovery services

TeraDrive’s recovery service encompasses all kinds of hard disk damage. We operate the most sophisticated data recovery laboratory of its kind in all of BC, with a cleanroom compliant with the extremely strict CLASS 100 standards. We also use exclusive proprietary software developed in-house, allowing us to offer seamless and effective data recovery you can’t find anywhere else. 

We’re here to help you with any of the following hard drive issues:

  • Deleted or corrupted files or partitions
  • Inaccessible internal and external drives
  • Physically damaged or clicking hard drives
  • Virus, malware or ransomware damage
  • Deleted emails from Outlook, Outlook Express, Thunderbird, Exchange server
  • Lost or deleted accounting data
  • Failed backups

How does it work?

It begins as soon as you have contacted us about your problem. As a first step, we will help you to get your drive to our lab, either by directing you to your nearest drop off location, or by providing you with a complimentary courier service to pick up your disk from your home or office. Once we’ve received the damaged hard drive, we begin the work of inspecting the drive in our lab in order to best understand the type of malfunction and to provide a quote. From there, within 24 hours of submitting your device, you’ll receive a comprehensive analysis indicating the exact condition of the drive, the approximate percentage of data to be recovered, turnaround time, and a quote.

Once you’ve received our report it’s over to you to approve the quote. If approved, our team gets to work on your device, using the methods outlined above. You will receive frequent updates as the work progresses.

If you would like, we can send you a file list with the names of the files and/or folders recovered. Alternatively, we may go ahead and send you this list if we decide it’s necessary.

And the best part? We only collect a fee if recovery is successful—if in any event we’re not able to recover your data, it just wouldn’t be right to ask for payment. That’s how confidently we stand by our recovery service.

If you’ve experienced data loss through a hard drive malfunction, whether it’s been accidentally formatted or pulled out of a house fire, you understand what a blow it can be. But don’t give up! Instead, give TeraDrive a call, and let us get to work on recovering what’s been lost.

Recover Your Hard Drive Data

Our motto is “nothing is lost forever” and our policy is: no data, no fee!
So contact our experts at TeraDrive today!